FAQ

Check the answers to the most common questions we get from our clients

PRODUCT DOWNLOADING

Can I download free products from SlidePoints?
Yes. You can navigate through our free product category and download a SlidePoints shop product sample.
Can I get demo products or test slides of the product?
No. SlidePoints does not provide any test slides for license-related reasons. You can navigate through our free product category and download a SlidePoints shop product sample.
How do I find the templates, shape, diagram or content I need?
Searching and navigating for content in the SlidePoints platform is very easy. You can do it in three ways. The first way is to navigate the menus on the menu bar below the page header. They include links to the SlidePoints content categories and subcategories, allowing the user to narrow the first level of searching. The categories will allow you to navigate through a large number of products. If you want to narrow your options for example to locate specific templates like Medical templates, you can select a navigation subcategory to find specific products. The second way is by using our search engine. Select and type specific searching keywords related to the product you are looking for, like SWOT, and the system will provide a link to the SWOT analysis templates available. The third way is to browse our content is searching for “Related Content”. In each template page, there is a “Related Content” bar with suggestions of downloads, created on the user’s’ behavior, content and active templates.
My downloaded zip file won't open?
If you are having trouble opening your zip file, please enter your SlidePoints account, and go to “My Downloads”. All your purchased slides are automatically saved there and you can re-download it any time. You can download the slides in one by one (not in the form of zip file) as well. If you continue to having problems opening your items, please contact us.
For how long can I download my purchased presentation templates?
Once bought, you will be able to download your purchased product for a 12-month period. Your license is unlimited, which mean that during this time you can download your product as often as you like. After 12 months, the access to your product downloads will expire. Should you continue to need downloading this same item after 12 months have elapsed you would need to purchase it again.
When my downloading period expires, can I continue using the content I purchased from SlidePoints?
Yes. The SlidePoints content is royalty-free. You can continue using the purchased items content during your subscription period or after its expiration date. However, please note that its use is always restricted to the terms of use and end user license agreement.
Are there any additional fees or charges after I purchase my selected products?
No. Once you have purchased any of our items, you won’t require to pay additional fees. The SlidePoints content is royalty-free, under the terms of use and end user license agreement.

PRODUCT USAGE

Can I copy my slides shapes to other presentations?
Yes. To do this select that shape you want to copy and, select copy and in the final slide click paste. Please note that the shape colors will change to the destination slide preset color theme. If you want to keep the original shape color, when you copy a shape into another presentation using ctrl c+v, a scrapbook icon will appear in lower right corner. Click that it and select “Keep Source Formatting”.
Can I use my purchased PowerPoint templates in PowerPoint APPS for tablets and smartphones?
Yes. All the PowerPoint templates available at SlidePoints will run on Microsoft PowerPoint® for office 365, Microsoft for PC, Microsoft for Mac or PowerPoint Mobile APP.
Are my purchased PowerPoint templates compatible with Keynote?
Our PowerPoint products should run on Keynote. However, we cannot guarantee that they run properly. In each product page, we have specified its compatibility or available download versions or extensions. Before purchasing it, please select the one option that best fits your needs. For example, if you require your product to run on keynote o google slides, please select and download the product version for Keynote or google slides if available. If your purchased templates won’t run in your platform, or you have any additional questions regarding compatibility, please contact us and we will help with the conversion process or, assist you.
I need to use my purchased templates in a different platform that the one intended for, can you help me?
If your purchased templates won’t run in your platform, or you have any additional questions regarding compatibility, please contact us and we will help with the conversion process or, assist you.
I need to use my purchased templates in a different platform that the one intended for, can you help me?
If your purchased templates won’t run in your platform, or you have any additional questions regarding compatibility, please contact us and we will help with the conversion process or, assist you.
Do I require to have a specific software to use the SlidePoints templates?
Yes. Our products are created with Microsoft PowerPoint®, Keynote® or Google Slides®. Depending on the product purchased, you will require to have Microsoft PowerPoint®, Keynote® or Google Slides®.  Our slides may also be supported by Open Office, Libre Office, Google Slides. In each product page, we have specified its compatibility. Before purchasing, please select the one option that best fits your needs. If you have any doubt or problem on compatibility supported by any of our templates, please contact us, and we will assist you.
How am I allowed to use the SlidePoints content?
You are allowed to use the SlidePoints templates, diagrams, shapes, charts, maps, images or other purchased items in projects for your own use, your company or your clients. They can be used (commercially and non-commercially) in presentations, websites, emails, brochures, advertisement, posters, business cards, signs, electronic documents and printed documents. However, any content purchased at SlidePoints is subject to the terms of use and end user license agreement. You are not allowed to use the above described or other SlidePoints content for the purpose of sell, resell or redistribute it as editable content, that could allow a third party to modify and replicate the content for their own use. Please see our Terms of Use and End User License Agreement for complete and legal details.
Can I resell or distribute or redistribute the SlidePoints content?
You are not allowed to sell, resell, or redistribute our (or part) of SlidePoints content. Additional license fees are required for the rights to sell and redistribute our (or part) of SlidePoints content. For such cases please contact us. You are allowed to use the SlidePoints templates, diagrams, shapes, charts, maps, images or other ítems in projects for your own use, your company or your clients. You can sell items (books, posters, presentations, etc.) that contain our content, provided that our content is not the reason of people would purchase your project (derivative work of our content). For example, if you created a presentation or a book for a specific topic (e.g.: you created a business plan or marketing strategy analysis), and you used our content (as diagrams, shapes, chart or decorations) you may sell or distribute your final product, in non-editable formats, without any additional fee, because the purpose of the content is not the access to the assets but the information if provides with the use of our content assets. If you have questions about the usage scenario you intend to apply, please contact our Support Center. They will be glad to assist you and make sure there is no infringement or copyright violations.
I’m a consultant, can I use the SlidePoints content for a client project?
Yes. You can use the SlidePoints content for your client’s project, or any work you are hired to create. However, you cannot share your subscription to our content to your client, as its license is not transferable. This means if your client wants to make changes by their own, they should purchase a license for themselves.
Can I post the SlidePoints content on websites, blogs, mobile apps, software products, or printed documents?
Yes. The SlidePoints content is royalty-free and can be used on commercial web pages, blogs, mobile apps, slideshows and software for sale, printed documents and books, and other commercial projects. No additional fees are required. However, our content must be used only as decoration for your intended purposes. Our content cannot be the reason someone would purchase your product, or visit your website. Your Access license to the SlidePoints websites or content is not-transferable. For example, you cannot create a website that provides SlidePoints templates (or derivatives from them) as part of their downloadable content. Please contact us if you have further questions.
I'm a professional speaker, can I create my presentation with SlidePoints content, and distribute it freely in the web?
Yes. If you are a professional speaker, mentor, coach and/or teacher. You can create presentations with our content and distribute them freely with the only restriction that the content is not freely published for edition purposes or sold in any way. Please contact us if you have further questions.
Where could I find detailed and legal description of usage and license?
Please see our Terms of Use and End User License Agreement for complete and legal details.
Can I use my PowerPoint slides in other Microsoft office suite software?
For those templates created with Microsoft PowerPoint®, you should be able to copy its diagrams and shapes into other Microsoft office suite software, without losing its quality. If you require SlidePoints to support you on this, please contact us.

BILLING & PAYMENT

What kind of payment does SlidePoints accept?
SlidePoints Supports secured payment through PayU, PayPal and Credit/Debit Cards If you would like to use additional payment methods or have any questions about our processing methods, please contact us.
Are the SlidePoints payment methods secure?
Yes. SlidePoints does not store any information about your payment method. We delegate the payment step to specialized payment gateways (PayPal, PayU) that are both PCI compliant and process payments for us. have any questions about our processing methods, please contact us.
My credit card transaction was rejected, and I don’t know why, what can I do?
Our payment gateways are 100% secured and provide modern fraud detection methods and risk mitigation rules. Sometimes, risk mitigation rules are highly restrictive and could end up in a “false negative”. If your transaction was rejected without a proper reply in the checkout process, please contact us to follow up with you your specific case.
Does SlidePoints accept Purchase Orders?
Yes. We accept purchase orders for multiple licensing requirements, for corporations, government and educational institutions. For additional information, please contact us.
Can I have copies of my purchase receipts?<br />
Yes. Please go to your account page and request to download your receipt.

PRODUCTS FEATURES & EDITING

What is the Slide Master?
The Slide Master are preset layouts that will help you create great looking presentations in less time, with little effort. They will make your presentation look sharp as they will have constant elements, like its fonts, in each slide. You can always modify the Slide Master to your own needs, for example, to include your company logo. The SlidePoints templates have been designed with customized PowerPoint® Slide Master layouts, so your life is even easier than you can imagine!
How Can I change the slides text color?
To change your slides text colors first, select the text that you want to change. Second, in the Home tab, choose Font Color, and then select the color that you want to change the color of the text to.
How can I create a perfect shape or change a shape size keeping it dimensions?
To create even shapes or change your shapes sizes keeping them even, first, on the Insert tab, click Shapes. Second, select the shape you want. Third, click the mouse left button anywhere in the workspace, and press and hold Shift while you drag. This will create a perfect square or circle or constrain the dimensions of other shapes.
Can I add an image to a shape or a text placeholder?
Yes. To do this follow these steps. First, create or select the desired shape or text placeholder. Second, right-click on the desired shape or text placeholder and select fill. Third, in the fill option, choose Image. Fourth, A pop up window will appear, there click on insert from file. Fifth, locate the desired image or photo and click insert. Sixth, to adjust it in the image format tab select crop, and either fill, to keep its aspect ratio, or adjust, to adjust its aspect ratio.
What is the image Drag & Drop feature?
The image Drag & Drop is a Slide Master feature that facilitates enormously you to add and manage image when preparing your slides. In the slides that contain the Drag & Drop feature, you will find a present placeholder to which you can drag images directly from your files to them. When you do this your images will automatically fit the placeholder and will remain its proportions, giving your slides a professional look, and saving you lots of time.
How to Edit the header, footer or the slides numbers in PowerPoint?
Editing footer in PowerPoint slides is very easy and quick. The fastest way is to do it is to go to the insert tab in your menu and select insert. There you will find a header and footer editing button. Select this option and a pop up window will appear on your screen. There you will be able to modify content such as the time and hour, footer and the slides numbering preferences. These changes will apply to a single o all the slides in your document. Our slides have been preset to make this changes easy for you to do.

ONLINE SHOP SUSCRIPTION

Can I download my purchased items from different computers?
Yes. You can download your purchased items and content from different computers.
Is the use of my credentials limited?
Yes. The use of your account or login information details is personal and not transferable. You are not allowed to share your login information or subscription details with another individual The SlidePoints system checks for concurrent use and log outs. If you require extended user access, multiple user access, unlimited user access to the SlidePoints products or else, please contact us. SlidePoints has plans to provide multiple users for those requiring concurrent logins.

ACCOUNT USAGE

Can I change my password? How can I do this?
You can always change your password. If you are not logged in, please click the link “Lost Your Password?” and you will be redirected to a new form where you will need to write down your email or username. Shortly you will receive a username or password reset link in your mail inbox so you can create a new password. Please check your inbox and your spam folder, as it could happen that your email system understands this email as spam due to its automatic delivery nature. If despite this you continue having trouble, or you have any questions on the process, contact us. We will be glad to help you. If you are logged in, go to your account profile and select “Change your Password”. There you will be able to enter a new password for your credentials.
I lost my password, what can I do?
If you are attempting to log in and the system tells you your password is incorrect, probably you have forgotten it. In such case, you may need to reset your password. To do this please click the link “Lost Your Password?” and you will be redirected to a new form where you will need to write down your email or username. Shortly you will receive a username or password reset link in your mail inbox so you can create a new password. Please check your inbox and your spam folder, as it could happen that your email system understands this email as spam due to its automatic delivery nature. If despite this you continue having trouble, or you have any questions on the process, contact us. We will be glad to help you.
My username is invalid, what can I do?
Your SlidePoints Credentials are your username & password. Your username is not your email address, it is one selected by you at your account creation time. If at the login time the system tells you that the username is invalid, you may have forgotten it or you may be using an incorrect username. To recover your username, please click the link “Lost Your Password?” and you will be redirected to a new form where you will need to write down your email or username. Shortly you will receive a username or password reset link in your mail inbox so you can create a new password. Please check your inbox and your spam folder, as it could happen that your email system understands this email as spam due to its automatic delivery nature. If despite this you continue having trouble, or you have any questions on the process, contact us. We will be glad to help you.
I changed my email, can I update my new email in my SlidePoints account?
Yes. To do so, please go to your account profile and change the registered email address.
Can I cancel my SlidePoints account?
Yes. To cancel or unsubscribe from any subscription plans, you need to log in to your SlidePoints account and click on “cancel subscription” under “my account”. There would be no charge for canceling any subscription plan. You can cancel it at any time. If you have any questions on the cancelation process, please contact us.

UPDATES & SUPPORT

How often is the SlidePoints catalog updated?
The SlidePoints catalog is a constantly growing and being improved, reviewed and updated, to allow or users and/or customers to find in our catalog the products they are looking for.
Does SlidePoints provides Support?
Yes. SlidePoint provides support via our ticket system during office hours (Monday through Friday, 9:00 am to 5:00 pm EDT). Please check your email for a case response about your required support. When needed, we may establish email, chat or telephone contact with you. During non-office hours please expect delays in answering your requests. Please check your inbox and your spam folder, as it could happen that your email system understands our response as spam due to its automatic delivery nature.
How do I contact SlidePoints Support?
If needed, whether you are a customer or not, please contact our support team for any question, comment, feedback or concerns you may have. We will be happy to providing support to you.

PERSONALIZED PRESENTATION DESIGN & SLIDES BRANDING

Does SlidePoints offer personalized presentation design services?
Yes. A dedicated part of the SlidePoints team provides personalized presentation design services. Should you require such support, please do not hesitate in contacting us.
Can SlidePoints adjust my purchased slides?
If you want to customize templates from our shop to fit your corporate design or make other changes or adjustments, we are pleased to offer you our personalized presentation design services. Should you require them, please contact us.
Can you make for me a custom template, diagram or shape?
Yes. SlidePoints may be able to do customs designs based on customer’s suggestions. However, such designs will only be distributed through our online store. If you have an idea that is not yet published in our content catalog, SlidePoints could make it and publish it in our content. SlidePoints encourages you to contact us and present your idea or suggestion to our support center. It is important to note that any ideas and/or suggestions are not enforceable for individual’s copyright. All rights reserved for SlidePoints. Also, SlidePoints does not guarantee any kind of service level agreement for the completion of ideas or suggestions places to our support center.
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